Digital Ripples Technologies - Conversational AI solutions

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Conversational AI

We design and build conversational AI solutions that use text and voice-based interfaces. These create contextual, personalized and intuitive experiences throughout a customer journey to achieve clear and measurable business outcomes.

Go from Idea to a Prototype in a matter of just days.

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Chatbots: Let's get chatting

We design chatbots with empathetic design practices and clear business goals. Our chatbots create deep customer engagements, help to grow your business, reduce the cost to serve and expand your delivery channels.

Make your business available 24x7, scale up rapidly and create efficiencies by deploying valuable human workforce in high priority strategic activities.

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Voice-Bots

Use Amazon Alexa and Google Assistant powered VoiceFirst apps to create multi-modal, contextual, interactive and contactless conversational experiences to create seamless customer journeys. Launch voice enabled commerce, banking and digital content delivery.

Give voice to your brands to have conversations with your customers

Conversational AI

Conversational AI solutions are changing the way businesses engage with their consumers, employees and partners. Advances in technologies such as Speech Recognition, Natural Language Processing, Dialog Management and Machine Learning have made it possible to understand, respond and learn from every interaction. The accuracy of bots being able to handle human-like conversations has increased to 95%. This makes the human-bot interaction natural, persuasive but enjoyable, purposeful and frictionless.

Conversational AI solutions are primarily of two types based on the type of interface – chatbots that primarily use text based interfaces while voice-bots use multi-modal experience or voice only experience. These solutions are a synthesis of several design disciplines, technologies and sound understanding of business domain and user personas.

Chatbots and Voice-bots are an essential part of the omnichannel strategy of every growing and progressive business. Enterprises create conversational experiences using these solutions for interactions that are Information focused (FAQ, Q&A, Search), Transaction focused (order management, business functions like sales, marketing, HR, recruitment), and Context focused (multilingual, healthcare, proactive engagement).

Voice Assistants such as Amazon Alexa and Google Assistant allow 3rd party voice user interface based applications such as Alexa skills and Google Actions which are comparable to apps on a smartphone. Businesses, brands and professionals have started taking early mover advantage of this new medium and intend to use it as a differentiation over their competitors.

These solutions make your business available 24×7, scale rapidly and offer personalized service translating into revenue growth, reduced cost to serve and greater customer loyalty.

Services

Strategy

Opportunity Assessment | Use Case Sequencing | Outcome

Design

User Journey | Conversation UI & UX |
Multi-modal Experience

Development

Chatbots | Alexa Skills | Google Actions

Managed Services

Chatbot/Voicebot as a service | Continuous Innovation

Analytics

Conversational Analytics | User Behaviour Analytics | Engagement & Retention

Lots more

Prototype | Voice SEO | API Integrations

What Our Clients Say...

Ronak Sutaria Founder & CEO

Respirer Living Sciences

The Voice-based integration developed by Digital Ripples opened up a whole new dimension of making our Atmos real-time air quality data reach a much wider audience. Alexa based devices are becoming highly popular in several scenarios like in-vehicle while driving, at home and while on the move. For us, as a leading air quality monitoring startup, being able to provide our data via voice applications like the one from Digital Ripples greatly enhanced our ability to demonstrate how our data can reach the end-users without the users having to come to our website and dashboard.